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Our Policies

Mermaid Charters Company Policies

Booking

There is a 3% processing fee for credit card transactions. Credit card information is required to hold reservations.

Cancellation

If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee. If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee.

Bad Weather Policy

The captain will assess the weather & should the captain determine that the conditions are unsafe to run the charter, the charter may be postponed or be canceled with the option to reschedule or a full refund.

Gratuity is Appreciated!